Contact
Click below to speak to a Diamond Consultant or customer service.
1 888-658-6372
or
Live Chat8:00 am - 6:00 pm CST (Mon - Fri)
1 888-658-6372
Click below to speak to a Diamond Consultant or customer service.
1 888-658-6372
or
Live Chat8:00 am - 6:00 pm CST (Mon - Fri)
You may cancel your order at any time prior to shipment. There is no charge for cancellation. To cancel an order, email us at [email protected]. Please include your order number in the email. If your order has already been shipped, you may return it per the guidelines below.
Fewer than 5% of purchases are returned. This is a direct result of the care taken with each customer to make sure we choose the right item, the first time. If you are not satisfied for any reason, you may return or exchange your item within 30 days of shipment and receive the full value of your purchase (our presentation solitaire has a special One Year Exchange).
Each returned or exchanged item must be in its original condition. Items which have been altered or damaged may not be returned or exchanged. Please allow up to 3 days from the day you return your item until your refund is credited. Delivery fees, charged for international orders, are not refundable.
First, contact Lumera Diamonds at [email protected]. Please include your order number. Within one business day you will receive a return authorization number and a return address.
Second, package your return. Remember to include the item, box, and any certificates, all in their original condition. GIA diamond returns must include the original GIA grading report. Package everything securely to reduce movement during shipment, and seal the box.
Next, insure and ship your package. If your original purchase was under $500, you may ship it via any carrier. Be sure to insure your package for its full purchase price, and request a return receipt so that you will have confirmation when your package is delivered.
If your original purchase was over $500, ship your package via U.S. Postal Service Registered Mail, insured for its full purchase price. Be sure to ask the Post Office for a return receipt, so that you will have confirmation when your package is delivered.
Insuring your package is important for your own protection. Lumera is not responsible for packages that are never received, or are damaged in transit.
You will be contacted by Lumera immediately upon receipt of your package, and again once your refund/exchange is processed.
If you have questions about a return, exchange, or cancellation, please call 1-888-658-6372 or contact us at [email protected]. You can also chat online; a representative will usually respond immediately during business hours.
