Order Cancellation

You may cancel your order at any time prior to shipment. There is no charge for cancellation. To cancel an order, email us at CustomerService@LumeraDiamonds.com. Please include your order number in the email. If your order has already been shipped, you may return it per the guidelines below.

30-Day Return or Exchange

Fewer than 3% of purchases are returned. This is a direct result of the care taken with each customer to make sure we choose the right item, the first time. If you are not satisfied for any reason, you may return or exchange your item within 30 days of the order date and receive the full value of your purchase (our presentation solitaire has a special One Year Exchange).

Each returned or exchanged item must be in its original condition. Items which have been altered or damaged may not be returned or exchanged. Please allow up to 3 days from the day you return your item until your refund is credited. Delivery fees, charged for international orders, are not refundable.

If you have questions about a return, exchange, or cancellation, please call 1-888-6LUMERA or contact us at CustomerService@LumeraDiamonds.com. You can also chat online; a representative will usually respond immediately during business hours.

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