The Lumera Quality Guarantee

Every diamond purchased from Lumera is examined prior to shipment to ensure it matches the description provided online and in the diamond's accompanying GIA certificate. Lumera guarantees that the diamond you receive will be exactly as represented in the GIA report. If it is not, Lumera will refund your entire purchase price, plus $100.

Every diamond shown on Lumera is offered at a price lower than the typical retail price for a diamond of similar quality. Lumera guarantees that your diamond will appraise for a retail value equal to or greater than the purchase price when appraised by a qualified, independent appraiser. If it does not, Lumera will refund your entire purchase price, plus $100.

You will receive this guarantee in writing with your diamond purchase.

For questions regarding the Lumera Quality Guarantee, please call 1-888-6LUMERA or contact us at CustomerService@LumeraDiamonds.com. You can also chat online; a representative will usually respond immediately during store hours.

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The Lumera Safe Shopping Guarantee

Every purchase is covered by our Safe Shopping Guarantee.

  • Your personal information is protected by secure socket layer VeriSign (SSL) software, the industry leader in secure commerce transactions. Your credit card number is encrypted so that it cannot be read by others as the information passes over the internet.
  • Lumera will not store your credit card information after your order is shipped. This makes it impossible for your information to be compromised in the future.
  • Your bank cannot hold you liable for more than $50.00 of fraudulent charges on your card (as outlined in the Fair Credit Billing Act). Even if your bank holds you liable for a portion of the $50.00 maximum, Lumera Diamonds will reimburse you for any charges incurred, up to the full $50.00.