The Lumera Quality Guarantee
Every GIA diamond purchased from Lumera is examined prior to shipment to ensure it matches the description provided online
and in the diamond's accompanying certificate. Lumera guarantees that the diamond you receive will be exactly
as represented in the GIA report. If it is not, Lumera will refund your entire purchase price,
Every GIA diamond shown on Lumera is offered at a price lower than the typical retail price for a diamond of similar quality.
Lumera guarantees that your GIA diamond will appraise for a retail value equal to or greater than the purchase price
when appraised by a qualified, independent appraiser. If it does not, Lumera will refund the purchase price of your GIA diamond,
You will receive this guarantee in writing with your GIA diamond purchase.
Complete details regarding the Lumera GIA Diamond Quality Guarantee:
- Lumera examines every diamond prior to shipment. In addition, each diamond is uniquely identified to prevent fraud
in the case of returns or claims arising from this guarantee. Any case in which fraud is suspected will be pursued
with the appropriate law-enforcement agencies.
- For an appraisal to qualify, it must be performed by an appraiser who meets the following criteria:
- Independent - not employed by or affiliated with any jewelry retailer.
- Graduate Gemologist - certified by the GIA.
- Member of a reputable appraisal association - ASA, ISA, or NGJA.
- Conforms to USPSP - Uniform Standard of Professional Appraisal Practice.
- Lumera reserves the right to have two additional appraisals completed (by independent, graduate gemologist appraisers
chosen by the purchaser) to verify the initial appraisal. If either appraiser assigns a retail value less than
the original purchase price, the claim will be accepted as valid.
- All claims must be made within 60 days of purchase.
For questions regarding the Lumera Quality Guarantee, please call 1-888-658-6372 or contact us at
[email protected]. You can also
chat online; a representative will usually respond immediately during
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The Lumera Safe Shopping Guarantee
Every purchase is covered by our Safe Shopping Guarantee.
- Your personal information is protected by secure socket layer VeriSign (SSL) software, the industry leader in secure
commerce transactions. Your credit card number is encrypted so that it cannot be read by others as the information
passes over the internet.
- Lumera will not store your credit card information after your order is shipped. This makes it impossible for your
information to be compromised in the future.
- Your bank cannot hold you liable for more than $50 of fraudulent charges on your card (as outlined in the Fair
Credit Billing Act). Even if your bank holds you liable for a portion of the $50 maximum, Lumera Diamonds
will reimburse you for any charges incurred, up to the full $50.
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