Click below to speak to a Diamond Consultant or customer service.1 888-658-6372 1 888-658-6372
8:00 am - 6:00 pm CST (Mon - Fri)
Every diamond purchased from Lumera is examined prior to shipment to ensure it matches the description provided online and in the diamond's accompanying GIA certificate. Lumera guarantees that the diamond you receive will be exactly as represented in the GIA report. If it is not, Lumera will refund your entire purchase price, plus $100.
Every diamond shown on Lumera is offered at a price lower than the typical retail price for a diamond of similar quality. Lumera guarantees that your diamond will appraise for a retail value equal to or greater than the purchase price when appraised by a qualified, independent appraiser. If it does not, Lumera will refund your entire purchase price, plus $100.
You will receive this guarantee in writing with your diamond purchase.
For questions regarding the Lumera Quality Guarantee, please call 1-888-6LUMERA or contact us at CustomerService@LumeraDiamonds.com. You can also chat online; a representative will usually respond immediately during store hours.