Customer Service

At Lumera, we want you to feel confident in your purchase. Below you will find a complete list of our guarantees and policies. Our unique combination of assortment, pricing, and benefits makes Lumera the best place to buy a diamond. In fact, we believe it's the best way to purchase an engagement ring as well.

If you have any questions, or cannot find what you are looking for, please email us at CustomerService@LumeraDiamonds.com or call 1-888-6LUMERA.

WHY CHOOSE LUMERA?

The Best Selection: 100 x the selection of the largest jewelry stores.

The Best Prices: 20-40% lower than typical jewelry store sale prices.

The Best Service: Read some of our most recent customer reviews.

Lifetime Trade-In: Change your mind or upgrade and receive the full price you paid for the original purchase. (get the details)

Quality Guarantee: Your purchase will appraise at or higher than what you pay or your money back, plus $100. (details)

Only GIA Certified: We do not sell uncertified loose diamonds, or those certified by inferior labs. (learn about certification).

Free FedEx Overnight: on every order.

30-Day Returns: If you are not satisfied for any reason. (details)

Safe, Secure, Private: Find out how we protect your privacy, your package, even your surprise.

Free Appraisal: with every order. (details)

Questions? Speak to a loose diamond expert…
1-888-658-6372
(click here for hours)

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