Contact Us

We look forward to serving you, and responding to any questions or comments you have. Below are three options for contacting us:


Send us an email at [email protected] or [email protected], and a representative or consultant will repond within one business day, usually within four business hours.


Send an instant message by clicking live help here, or in the upper right corner of any other page. A representative will usually respond immediately during store hours.


Speak to a diamond expert or customer service representative by calling 1-888-658-6372. Click here for hours.

Helpful Links

Below are links to pages that answer some of our most frequent questions:

Diamond Education - learn about diamond shapes, carat weights, cut, color, clarity, and certification.
Glossary - explanation of all key terms, offerings and policies.
Diamond Buying Guide - information on the best way to buy an engagement ring, how to choose a diamond, insurance, and appraisals.
Custom Search - request a specific diamond, or get a price quote for a diamond you have already found elsewhere.
Ring Size - find out how to determine the correct ring size, and print a complimentary ring sizer.
Customer Service - find out more about the Lumera Quality Guarantee, Lifetime Trade-In, Shipping, Payment Options, Cancellations, Returns and Exchanges, and our Privacy Policy.