Privacy Policy

Lumera Diamonds will not share your information with anyone, except as necessary to complete your purchase (such as sharing your delivery address with FedEx), or as required by law (such as law-enforcement agents, in the case of fraud). The purpose of the information we gather is to provide better service to you alone.

Information Collected

Following are the means used for collecting information, and specific information collected from visitors:

  • Cookies

    A cookie is a piece of data stored on a visitor's computer, containing information about the visit. Information collected by cookies allows us to recognize a user on subsequent visits, to know what pages of the website were visited, and to keep a visitor logged in as they travel around the website. Use of cookies is in no way linked to any personally identifiable information about a visitor.

  • Log Files

    Like most websites, our server automatically recognizes the Internet URL from which a visitor accesses LumeraDiamonds.com. We may also log a visitor's Internet protocol ("IP") address, Internet service provider, and date/time stamp for system administration, order verification, and system troubleshooting purposes. IP addresses are not linked to personally identifiable information.

  • Email Address / Username

    In order to save diamonds for future review and purchase, visitors create a username using their email address. This email address is not used for any other purpose. Lumera does not send emails to the address, or share it with other parties.

  • Order Information

    When a visitor places an order, they are required to enter their shipping, billing, and payment information. This information is used for no purpose other than fulfilling the order. The credit card information is not stored after the order is shipped. Therefore it is impossible for the user's sensitive information to be compromised in the future.

Security

Lumera Diamonds incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of visitor's personal information. Among those procedures are the following:

  • Data Encryption

    All sensitive information entered online (such as payment information) is protected by VeriSign secure socket layer (SSL) software, the industry standard for secure commerce transactions. Your credit card number is encrypted so that it cannot be read by others as the information passes over the internet.

  • Employee Access

    Your information is not available to any employee of Lumera Diamonds, except as required to serve you (such as giving your delivery address to the shipping department, or your phone number to customer service).

  • Verification

    Lumera employs a third party monitoring service to independently confirm that data is being encrypted where appropriate, that the site is secure, and that each visitor's privacy is respected. Look for the following seals:

    Security Verified Privacy Verified Business Verified Seal

Customer Contact

When you place an order, we will contact you regarding that order, using only the email or phone number you specified. Out of sensitivity to any surprise you may be planning and out of respect for your privacy, you will not be contacted or emailed for any other reason, now or in the future.

Website Errors

Although we take great care to insure the accuracy of all aspects of the website, errors are rare but inevitable. Lumera cannot honor inaccurate information or prices. However, if an error is discovered pertaining to an item already ordered, you will be made aware of the error, and given the choice of amending or canceling your order at no cost or penalty.

Questions

For questions regarding this privacy policy, please call 1-888-6LUMERA or contact us at CustomerService@LumeraDiamonds.com. You can also chat online; a representative will usually respond immediately during store hours.

SEARCH FOR A DIAMOND NOW