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8:00 am - 6:00 pm CST (Mon - Fri)
When you visit Lumera, we track the pages you visit in order to supply you with helpful information (such as recently viewed items) as well as to understand how Lumeradiamonds.com is used by our guests. We do not utilize this information to target our users with promotions, emails, or marketing of any kind.
When you place an order, Lumera uses your email and phone number (if necessary) to communicate regarding delivery. Your contact information is used for no other purpose. Lumera will not share your information with anyone, except as necessary to complete your purchase (such as sharing your delivery address with FedEx), or as required by law (such as law-enforcement agents, in the case of fraud). The sole purpose of the information we gather is to provide you better service.
Like most websites, our server automatically recognizes the Internet URL from which a visitor accesses LumeraDiamonds.com. We may also log a visitor's Internet protocol ("IP") address, Internet service provider, and date/time stamp for system administration, order verification, and system troubleshooting purposes. IP addresses are not linked to personally identifiable information.
In order to save diamonds for future review and purchase, visitors create a username using their email address. This email address is not used for any other purpose. Lumera does not send emails to the address, or share it with other parties.
When a visitor places an order, they are required to enter their shipping, billing, and payment information. This information is used for no purpose other than fulfilling the order. The credit card information is not stored after the order is shipped. Therefore it is impossible for the user's sensitive information to be compromised in the future.
All sensitive information entered online (such as payment information) is protected by VeriSign secure socket layer (SSL) software, the industry standard for secure commerce transactions. Your credit card number is encrypted so that it cannot be read by others as the information passes over the internet.
Your information is not available to any employee of Lumera Diamonds, except as required to serve you (such as giving your delivery address to the shipping department, or your phone number to customer service).
Lumera employs a third party monitoring service to independently confirm that data is being encrypted where appropriate, that the site is secure, and that each visitor's privacy is respected. Look for the following seals:
When you place an order, we will contact you regarding that order, using only the email or phone number you specified. Out of sensitivity to any surprise you may be planning and out of respect for your privacy, you will not be contacted or emailed for any other reason, now or in the future.
Although we take great care to insure the accuracy of all aspects of the website, errors are rare but inevitable. Lumera cannot honor inaccurate information or prices. However, if an error is discovered pertaining to an item already ordered, you will be made aware of the error, and given the choice of amending or canceling your order at no cost or penalty.